Terms & Conditions

Last updated: 12 October 2026 · Kitab Hut, Moosa, Tehsil & District Mansa, Punjab 151505, India

Cancelling an order

You can cancel free of charge any time before we post the parcel. Ring or WhatsApp us and it is done. Once a parcel has been handed to the courier it cannot be cancelled, but you can still refuse it at the door.

Returns

If a book reaches you damaged, misprinted, or is simply the wrong title, tell us within seven days of delivery and send a photograph. We will post a replacement or refund you in full, and we pay the return postage.

We cannot take back a book that has been read, written in, or damaged after delivery, and we cannot refund a book simply because the story was not to your taste. Books are not sealed goods and we have to be able to sell a returned copy to somebody else.

Refunds

Cash-on-delivery refunds are sent by UPI or bank transfer to an account you nominate. Online payments are reversed through Razorpay to the same card or account you paid with. Either way we start the refund within two working days of agreeing it; how long it then takes to appear is up to your bank, usually five to seven working days.

Wrong or incomplete addresses

If a parcel comes back to us because the address was incomplete or nobody was available, we will contact you and re-post it once at no cost. A second re-posting is charged at actual courier cost.

Stock

We keep the website stock as accurate as we can, but this is a real shop and books do sell over the counter. If something you ordered has just gone, we will tell you when we call and refund that line in full.

Talk to us first

If anything goes wrong with an order, contact +91 98720 23812 before anything else. Most problems are sorted out the same day.